Wednesday, October 30, 2019

Write a Marketing Plan and Plan Report for a launch event of a new Essay

Write a Marketing Plan and Plan Report for a launch event of a new Master programme in Events Marketing Management, the only course of its kind in the world. Th - Essay Example The main purpose of this paper is to write a Marketing Plan and Plan Report for a launch event of a new Master programme in Events Marketing Management. The event shall take place on London Metropolitan University premises in June 2006. The underlying assumption is that there will be launch of the programme in June 2006, and the main goal of promotion marketing plan is to make positive public opinion and awareness towards Programme launch by this date. The London Metropolitan University needs to implement an integrated marketing plan to achieve a level of 100% enrolment at the Course during its first year, in order to do this it need to strategically categorise the potential students into various segmented areas. Consideration also needs to be given to the large number of students who have not decided on whether they want to join the Course. The plan advises what methods need to be used along will how they need to be implemented to obtain the overall objectives of the plan. The theoretical part or this paper will analyse the plan written in terms of academic marketing theory. Following are the key terms and concepts explained; they could be found over marketing plan in order of appearance. The main distinction of this marketing plan is in its core objective – promotion and marketing of new Master’s programme. Since it is not a tangible product or service, some characteristic points will be considered further. Context Analysis determines the overall strategic direction, it must be a â€Å"comprehensive and through analysis of the background situation†1, therefore consideration must be given to the market, customer, company (internal) and general environment (external) contexts. 2 These are specific ‘goals’ that need to be achieved during the timescale of the overall plan. It is important that these ‘goals’ are clearly understood and accepted by everybody involved. All of these

Monday, October 28, 2019

Unilateral Decision Making in Human Resources

Unilateral Decision Making in Human Resources Human resource management is a series of activities which first enable working people and the organisation which uses their skills to agree about the objectives and nature of their working relationship and secondly, ensure that the agreement is fulfilled Torrington and Hall (2002: 13). There has been an argument about who are the decision makers in the organisation. Is it the Management who are responsible for strategy forming and implementing the strategy or is it the employees who are the life line of the organisation who have the knowledge about the product. Who are best capable of making the decisions? In the essay there is the discussion about the various perspectives and the way decisions are taken. A brief introduction of three types of perspective: Unitary Perspective: A Unitary perspective has one source of authority and one focus of loyalty, which is why it suggests team analogy. Each accepts his place and his functions gladly, following the leadership of the one so appointed. Fox (1966) ( pg 2). Pluralistic Perspective: A Pluralist frame of reference recognises that the legitimacy and justification of trade union in our society rests not upon their protective function in labour markets or upon their success, real or supposed, in raising the share enjoyed by their members, but on social values which recognise the right of interest-group to combine and have an effective voice in their own destiny. This means having a voice in decision making. Marxist Perspective: the Marxist perspective sees the process and institution of joint regulation as an enhancement rather that reduction in managements position; at best they provide only limited and temporary accommodation of the inherent and fundamental division within capitalist based work and social structure. In the essay we would be concentrating more on unitary perspective and pluralistic perspective as they have closer relevance to the statement/argument. The essay gives the outline of how various perspectives effect the decision making process. The effects of various factors on factors like employee relations, employee contract, job regulations, and perspectives have been discussed representing them with a few examples. The corporation is the master, the employee is the servant. Because the corporation owns the means of production without which the employee could not make a living, the employee needs the corporation more than vice versa. Peter Drucker Business Capitalism Work Management regards its own unilateral decision-making over Human Resource issue as legitimate and rational; any opposition to it, either internal or external to the organisation, is seen as irrational. Managements unilateral decision making over Human Resource issue is legitimate and rational can be accepted only if the employer and employee feel that they are one big family (unitary perspective). As fox has summarised that the unitary perspective can be justified when employees and employers have a common goal and objective i.e., to maximise the success of the organisation and workers willingly accept to obey the decision taken by the management. Armstrong (1999) says that the philosophy of Human Resource Management with its emphasis on commitment and mutuality is based on the unitary perspective.fox also states that in unitary perspective there are no teams. Nor are they any outside it; the team stands alone, the members (employees) have an obligation of loyalty to their leader Fox (1966) (p.03). Therefore from the above references it is clear that the decision taken by the management is legitimate and rational and its the duty of the employees to follow it without opposing it. The employers are responsible for the effective running of the organisation and they would have a long term plans of the organisation and the decisions would be taken according to the company vision and objectives. The employees need to understand that the employers would always think to better the company and maximize the profits, opposing decisions taken by them would not only be disloyalty shown towards the organisation but also unethical practise to go against the people who have provided them with food and shelter which are the basic needs (Maslows hierarchy). The above statement is very strong in countries like India where the trade unions have more political view than the welfare of the members of the trade unions. The trade unions go on strikes just to overpower the management. States like West Bengal where the trade unions have the upper hand to the management. That is the main reason why no multinational company wants to set up their base in west Bengal. Whereas states like Karnataka where the unions are discouraged have come up because the IT industry does not encourage trade unions. It may not affect the Industry, but there would be change in the perception and image of the industry if trade unions are introduced. We must seriously consider whether it is the right time to have trade unions in the IT sector. It might hurt the industry Kris Gopalakrishnan, CEO MD, Infosys Technologies (Forbes rated Infosys among the 5 best performing companies in the software and services sector in the world). The success of the organisation has been unitarist approach. Unitary perspective also overcomes the problems of disputes between rivalry unions. In this method the accountability becomes clear because everyone is assigned a responsibility. Unitary perspective approach towards job regulation is unilateral in internal regulations. A unitary approach manager takes all the decisions without the consultation of the employees as the employer would know best for the employees. If the decision would be put forward to the employees there would be conflicts of interest. For example during the recent recession period, when the companies had to lay off employees it would not be advisable for the organisation to consult its union about whom and how many are to be removed. The union which is formed for the welfare of the employees would not agree to such decisions and hence it would result in strikes (Jet Airways employees calling for a strike because 150 of its employees were given the pink slip. The organisation was going through huge losses and the only way it would reduce its loss would be by reducing its man power which was not accepted by the Union, hence it resulted in strike). Therefore it is necessary for an organisation to limits the powers of trade unions in decision making. When the Theory X and Theory Y- Mc Gregors is taken into consideration it proves that employees of Theory X would oppose any decision taken by the management as the employees under theory X dislike work and do not care about the organisation goals. Thereby it becomes necessary for the management to take the decisions and employees opposing it are seen as irrational. But the organisation does not have any control over the external Job Regulations because external job regulation consists of forces which are partially outside the enterprise. Therefore, the organisation does not have complete control over the external job regulation. In context with the labour contract, the unitary perspective manager recruits the employees for a particular assignment and when an employee enters into a contract with the employer its his/her duty/responsibility to follow instructions given by the employer, as the statement refers anyone opposing it is seen as irrational would be true because when an employee goes against the contract it is irrational or not fulfilling the terms of the contract. The method of negotiations and bargaining is not encouraged in unitary perspective because the organisations face the problem of firstly recognizing the right union (multiple numbers of unions in an organisation has increased). Therefore the only way to solve this problem would be non recognition of unions. If the management needs to make unilateral decisions which has to be accepted by the employees the decision makers need to have a few traits in them. Firstly they should have a problem solving ability and how they can fit into the wider scheme. Secondly they should have a strong desire to achieve the goals, they should be self confident and self disciplined, they should have the ability to listen and communicate effectively. Finally they should be analytical and intelligent (not to intelligent). Robert.H. David Wilson. Managing organisations. (Pg198) When Unitarism is related to the labour process it becomes clear that the management has the whole authority to make all the decisions because in it is perceived that all the raw materials, means of production and the product of labour belongs to the management. Therefore the decisions taken by the management are legitimate and rational as they own everything and anyone opposing would be considered as irrational. The statement holds true in this situation because once a person/organisation is the owner of a particular thing, he/they should have the freedom to do what he/they want to do with it, without anyones interference. When there is a problem with the organisation it is the management that is held responsible for it. For example even if an employee has faulted in his work and the customer may have some problem with it is the organisation that has to pay the compensation to the customers not the employee. The statement is only applicable for a unitary approach organisation but it has its own draw backs which are low employee morale, low productivity and absenteeism, negative attitude towards work/ job, management rivalry, disagreement, incompatibility, incongruence. There may be various reasons for the following. But to avoid the following there has to be a two way communication between the employee and the employer. The above theory can be accepted but to a certain extent as the external factors cannot be controlled by the organisation. Factors like supply, demand, government policies all play a major role in the working of an organisation. Therefore external factors cannot be considered as irrational. The organisation needs to be flexible and change accordingly to the change in external factors. According to Dunlop (1950) industrial relations system consists of three agents management organizations, workers and formal/informal ways they are organized and government agencies. The Du nlops model gives great significance to external or environmental forces. In other words, management, labor, and the government possess a shared ideology that defines their roles within the relationship and provides stability to the system. The Dunlops theory projects that all the actors have to a common understanding; they cannot work without each others support. The effect of a decision taken will have an effect on the other actors; therefore considering there interference is irrational will not help in the smooth running of the organisation. This is the reason why trade unions were formed which represents the employees. Trade unions have been recognised by all the governments. In a free market unions are encouraged as it is a symbol of democracy which allows the employees the right of expression. In the modern day business there are new techniques like Delphi method; Quality Circles are introduced for the betterment of the organisation. This shows employee participation in the de cision making process of the management has become very important; therefore the management considering any opposition from the employees as irrational will be wrong. A unitary approach becomes really hard when the company is a Multi National Company, because the business market would be different in different countries therefore having a unilateral approach may not suite the organisation. To gain a competitive edge the organisation needs to make the best use of its resources and there are more chances of mis communications in unitary approach, which may result into conflicts. A pluralistic perspective completely agrees with the above said statement as a pluralistic manager believes conflicts are inevitable. It is something that cannot be avoided. The only way the conflicts can be solved is by collective bargaining. In a collective bargaining, its a Win-Win situation for both the employers and the employees. It keeps the morale high and even the productivity high. Therefore considering any interference of the employees of the organisation as irrational cannot be justified, its the right of the employee to have a say in the decision taken by the employer as it will be the employees who would be following those decisions. Ex. If an employer decides to extend the shift (working hours) it has to be consulted with the employees as it will be them who would be working for long hours. If the decision is taken without consultation it would result in conflicts. Every organisation has a member representation of the employees because the organisations have understood the importance of employee satisfaction. Therefore the above statement cannot be agreed on if the organisation follows pluralistic approach. Workers in various countries have been opposing the unilateral decision making process. They feel the managers have been mis using their powers. Even though the management owns the organisation it can only buy the labour power it cannot buy labour because labour is not saleable, therefore the management can restrict its decisions to labour power not labour. Therefore any decision taken which affects the labour can be opposed and it would be considered as rational. When pluralism is related to job regulation as stated by Bean (2000) (p.370) it is generally conceded in the liberal democratic world that working people should have the right to participate in the making of decisions that critically affect their working lives. From the above quote it shows the importance of employee involvement in the decision making process. The employers need to understand that employees play a major role in functioning of the organisation, by involving them into the decision making process not only increases the motivation of the employees but also increase the productivity of the employees. In the modern techniques there are various methods adopted like to increase employee participation in the organisation. It may sometimes result in new fresh ideas which may work in favour of the organisation. Therefore considering ideas from the employees while making decision can be very useful. Sometimes these ideas may contradict the decisions of the management, the manage ment needs to analyse the suggestion and implement it if it is for the betterment of the organisation. The management cannot consider these ideas as irrational. While making rules for the organisations various factors influence them, factors like State, the availability of labour. Supply and demand etc. play a crucial role and none of them can be considered as irrational when they oppose the decisions made by the organisation. The draw backs with pluralistic approach would be rivalry between the trade unions, it makes it hard for the organisation to negotiate when there are more than one trade unions and hence the unions and the management would loose valuable time and money in negotiating the problems. It is the duty of the unions to act as a mediator between the employees and management, but the unions have become so political that they just see how the party(the political) party they represent is benefitted. Example. TATA Nano project was shifted from Singhur (West Bengal, India) to Gujarat (India) because the opposition party wanted to put the ruling government down. There was loss of employment for the state (west Bengal) when the company made the decision to move out, and the union did not achieve any gain out of it. Therefore it can be concluded that the unions no longer work for the welfare of the employees, they have diverted themselves to work for the political party that is supporting them. The Marxist approach states that the management makes profit by exploiting the labourers, i.e. by paying them low wage compared to the work they have done. Conclusion From the above arguments and analysis it becomes clear that the argument is an Management regards its own unilateral decision-making over Human Resource issue as legitimate and rational; any opposition to it, either internal or external to the organisation, is applicable only in Unitary Perspective but this can be implemented in very Public/Private sectors. Some organisations have been successful after adopting such approach but this method cannot be adopted in all sectors as in this fast growing business world and the rate of attrition increasing it becomes very essential for an organisation to take care of its employees and other concerns which are attached to the company, considering their opposition as irrational can be very easily be a reason for the downfall of the organisation. An organisation may enjoy supreme authority when they have a unitary approach but the organisation to decide its transfers and promotions very carefully. It would play a major role because if a manager is recruited from outside the organisation may not be able to adapt to the organisations culture and there would be regular oppositions for his decisions. From the above essay we can argue that no one type of perspective is suitable for all organisations. Some companies may adopted a particular perspective and been successful but it does not confirm that all companies will be successful by following such a perspective. An organisation may have both Theory X category employees and even Theory Y category employees, it is the responsibility of the managers to use the resources available and make the best use of them. To conclude from the above essay it can be concluded that an organisation needs to be flexible but also needs to have authority over its employees. The management needs to take suggestion from its employees but the final decision needs to be taken by the management and its the duty of the employees to follow the decisions as they are under contract/agreement with the employer to render there services to the organisation. The management can have complete control over its internal part of the organisation and anyone opposing it would be going against the contract therefore can be considered as irrational but this can be said the same towards the external forces, the management does not have complete control over them, and considering their opposition as irrational would not be appropriate. Both the perspectives have their own advantages and disadvantages, its the responsibility of the management to balance their business and make profits after all- The only and only social responsibili ty of a business is to make profits- Milton Friedman (Noble Prize in economics).

Friday, October 25, 2019

Cell Division & Cell Cycle Study Guide :: essays research papers

CELL DIVISION Cell division involves 2 phases: 1- MITOSIS The process by which nuclear material is divided 2 identical daughter cells result 2- CYTOKINESIS the process by which the cytoplasm and its contents (organelles) separate into equal parts. cytokinesis begins before mitosis is complete cytokinesis differs in plant and animal cells ANIMAL CELLS the cell membrane pinches near the middle of the cell, dividing the cytoplasm into equal parts(2 new cells) PLANT CELLS a cell plate develops across the centre of the cell, creating a new cell wall between the 2 new cells Cells alternate between stages (phases) of dividing and not dividing. This sequence is called the cell cycle. The 2 major phases of the CELL CYCLE are: 1- DIVISION PHASE During this phase the cell undergoes mitosis (nuclear division) There are 4 phases of mitosis: Prophase Metaphase Anaphase Telophase 2- INTERPHASE During this phase, the cell takes in nutrients and builds proteins that are used by the cell for energy Chromosomes duplicate (DNA replication) This is the period of growth and repair for the cell (in preparation for the division phase) THE CELL CYCLE CELL CYCLE: the continuous process of mitosis, cell division, and interphase. HOW CELL GETS READY FOR MITOSIS Nucleus makes a copy of its chromatin(replication) Chromatin coils into double stranded chromosomes joined in the middle by a centromere 2 sets of DNA are bundled together nucleus is ready for mitosis to begin. Animal cell division: cell membrane pinches near the middle of the cell, dividing the cytoplasm into 2 new cells Plant cell division: a cell plate develops across the centre of the cell, forming a new cell wall between the 2 cells Original cellïÆ'  , parent cell New cellsïÆ'  , daughter cells # of chromosomes in the nucleus of each cell is identical to eachother and to the number in the original cell Why must nuclear membrane break down in mitosis? So that the contents of the cell can divide. The NUCLEUS controls the process of mitosis. REGENERATION: repair of injured cells or the making of lost body parts Normal Cell Replacement: cells die when they receive instruction to do so when they are no longer needed

Thursday, October 24, 2019

Why Should HR & Line Managers Work Together? Essay

The primary reason human resources and line managers should work together is because both parties have a vested interest in ensuring the company achieves success. Through working together, line management becomes more proficient in tactical human resources functions. This frees up time for human resources professionals to devote more time to strategic HR management. Department Staffing The human resource department’s main function is to support the workforce needs of the organization. HR and line managers should communicate regularly and frequently to determine the skills and qualifications required for seamless operation of department functions. Whenever there’s a vacancy in a line manager’s department, an HR recruiter or employment specialist and the line manager review the job description for accuracy and completeness. During the recruitment and selection process, HR advises line managers on how to identify qualified candidates and existing department staff capabilities. Workforce Strategy Strategic planning between HR and line managers involves reviewing projections concerning future business demands to determine whether to train current employees to prepare them for promotion or to recruit candidates with higher level skills to augment the current employee knowledge base. By working together on immediate and future staffing needs, HR and line management benefit from reduced cost per hire and turnover. In addition, the organization benefits from appropriate succession planning and adequate staffing. Related Reading: Performance Management Training and development is an HR function that prepares line managers for a number of leadership tasks. One such task is conducting employee performance appraisals. Human resources trainers develop learning objectives based on line managers’ understanding of the organization’s coaching philosophy. Leadership training topics include how to provide employees with constructive feedback and how to conduct fair and unbiased assessments of  employee performance. HR and line managers should therefore work together to ensure the organization maintains a consistent approach to performance management. Inconsistencies within an organization’s performance management system negatively impact employee job satisfaction, which is another reason HR and line managers should work collaboratively. Conflict Resolution Workplace conflict is inevitable whenever department employees represent different cultures, work styles and personalities. When conflicts arise, line managers typically seek the advice of HR in resolving issues between employees or issues between employees and their managers. If there is already dissention between HR and line management, it can be difficult for human resources to determine what underlies the conflict and how to resolve it. A positive working relationship between HR and line management facilitates easier handling of workplace investigations and mediating differences between staff. When HR and line management work together, it’s easier for HR to investigate workplace issues because the human resource staff may have greater confidence that line managers document their employment actions and decisions appropriately and according to company policy.

Wednesday, October 23, 2019

Focal Point Consultants Essay

While observing CanGo for last two weeks we at FPC (Focal Point Consultants ) have identified some six major issue that we feel should be addressed to allow the organization to better achieve there over all goals. First Concern—Priority 1 CanGo appears to have a financial issue and there is has not been a complete audit to address this issue. Also CanGo needs to learn how to use the resources that they already have and redefine the processes and procedures. First Recommendation The financial team at CanGo needs to work with all the key areas of the company to conduct an audit of current processes. This audit will allow for everyone to review all the current processes that are in place and determine what they can do to enhance them and at the same time the financial team can use this data to outline how much the current processes are costing the company overall. At the conclusion of this analysis the reports will allow for the company to cut spending in the correct areas so that they can improves the others. There are many things that can be done to make improvements without spending money or having to acquire new technology or devices. Within the warehouse for example the layout can be enhanced even more so that people are not wasting time walking. Minor and Major changes to just the layout will allow the CanGo to improve efficiency and overall performance. Each department head needs to complete a detailed time study on the processes they outlined above. Once this time study is complete then the data can be used to see what is taking the longest and make changes to that process. By taking these steps it will allow CanGo to approach improvements in the correct manner by taking those actions that don’t have ny hit to the company’s bottom line. After all these types of changes are complete that is when and only when money should be spent on new technology and devices to make processes more efficient. Second Concern—Priority 2 The loyalty of customers for the specific targeting market is declining. Second Recommendation Think about how you want to be treated as a consumer. Now apply that same concept to the targeting market. Review the evaluations that are submitted by the consumers. It will tell what impression the company is making. Also, spend time in the Customer Service department. This the first point of contact for consumer. How they are handle will determine whether a consumer will return: Customer service might just be the most critical of all in running your business. If your customers like how they are treated, not only will they keep coming back, but they will refer you to others. Treating customers as individuals and not as a stepping stone up your ladder of success can go a long way. Listen to their concerns and build a relationship with them. If your customer feels as though you have their best interest they will be loyal to you. Your customers can really do a lot of your marketing for you. Word of mouth, especially in a world where Facebook and Twitter are some people’s main way of communicating, is a very powerful tool (Debs Marketing Connections, 2012). Third Concern – Priority 3 Online purchases CanGo has talked about that they have a high rate of items added to the online shopping cart. Although this information does not support the amount of purchases actually received via CanGo’s online website. Third Recommendation  Having a high rate of items added to an online shopping cart means that you have a good storefront and getting customer’s to actually place the items within there shopping carts. This is only one piece of the multipart puzzle. The shopping site needs to be enhanced to entice the customer to actually complete their purchase as that is how we are going to make money overall. Since there is a high traffic volume to the website we would also recommend that the marketing team reach out to a third party website advertising company that will pay to place ads on CanGo’s website. This will drive also be another source of revenue for CanGo so they can then reinvest this money back into the company. Fourth Concern – Priority 4 While Reviewing the video’s from weeks 3 and 4 I saw a issue that they is an issue within the warehouse and they do have a solution but no really reviewed the reports that Debbie provided. I think that these reports should have been reviewed while in the meeting so that they could have discussed all the points of the issue and the recommended solution to the warehouse productivity issue. Then Liz asked the group a question I wonder how the board will feel about this recommendation. Fourth Recommendation A solution to this problem would be to complete a full audit of the issue and do a trial run analysis of the proposed solution. This would allow for recommendations to be made to the board and the results of the proposed solution can be given right away. As people need to see measurable figures so that they can tell if something will be worth putting the time and money into the project. Fifth Concern – Priority 5  In the week 4 Videos they are talking about the market segment of boys in Japan. They ask each other questions about how they can get the market analysis complete and then the gentlemen having lunch say that I will do it. Fifth Recommendation There are a couple of thing on this problem that needs to be solved first managers should not interrupt an employee’s lunch unless it is extremely urgent. This is an issue because the employee stated he is â€Å"Just trying to enjoy my lunch break†. The Manager should have approached the employee at a later time when he was not at lunch. Then there is the issue of the market analysis. This assignment should get assigned out to a third party marketing company that can tap into the market in Japan and gauge what the consumer wants. This would be a lot more cost effective than attempting the complete this analysis on their own and wasting resources that they don’t have in the first place. Sixth Concern – Priority 6 Sales are not increasing as projected for the company possibly due to the design of the online purchasing process. Sixth Recommendation Place a test run on the current online purchase process as a consumer. Time the entire process to see how long it takes. As the test run is being completed, keep the consumers’ needs and wants in mind. Determine if needs were met as well as satisfied. View the information available to see if it’s appealing to lead to the purchase the item. Also, notate likes and dislikes of the experience. Have a group of employees to assist to gather more information for comparison. Determine what updates can be implemented to entice the consumer to make a purchase. Keep track of different trends to keep a competitive edge for things like: 1.  In-store pick up. In the past few months we’ve seen Walmart implement in-store pick up for orders placed online, while Sears and Kmart are going a step further bringing online purchases out to your car. In Chicago, Sears and Kmart are even testing home delivery and bundling items with those from its retail partners at Sears’ Marketplace, further blurring the lines between online only retailers and those that came before. And in Florida, Farm Stores lets shoppers order groceries online and pick up at a drive through. 2. Pick up depots.  Smaller retailers without a vast network of stores like Walmart or Sears may open designated pick up locations for goods ordered online. Retail consultant Neil Stern of McMillan/Doolittle points to French retailer Chronodrive. com as an example. 3. Mobile Apps. Smartphones are the dominant cell phone and apps for all platforms are growing. The ones that allow for price comparisons or send out coupons are already among the most heavily used with good reviews, but we’re just getting started. 4. Less flash more function. Forget about flashy apps or features like virtual dressing rooms.  Consumers haven’t responded to these and rightly so. Maybe the technology will get there, but until it does, user reviews are better gauges of clothing fit and quality than any technology can offer. 5. Video. Look for more user-generated video on retail sites. Retailers are letting customers upload video clips modeling new clothes or using a new purchase. Davis believes this is one trend that will definitely pick up speed. 6. Social networking. Facebook and Twitter aren’t even close to played out yet. Consumers can increasingly â€Å"like† or follow a favorite retailer and get discounts or tips on deals.  JCPenney is using Facebook to actually sell goods and more than 12 million consumers â€Å"like† Victoria’s Secret on Facebook as of last month (March), making it the most popular retailer on the site (its Pink brand ranks No. 2, according to the ChannelAdvisor Facebook Commerce Index). That’s an active population of customers reaching out and requesting information from the retailer. And social shopping is just getting started, says Jim Okamura, managing partner at Okamura Consulting, a group specializing in online retail. There’s evidence (that Facebook offers) a good return on investment and there are a lot of retailers that haven’t done anything yet,† he says. â€Å"This is going to be the year of Facebook testing. 7. Daily deals and flash sales. This may seem like a very crowded playing field, but sites like Ruelala and OneKingsLane are reproducing at a furious pace. And based on how quickly many items sell out, often within minutes of email notifications going out, more will jump on this popular trend. 8. Retail based social networks. This is one trend experts don’t expect to happen at any large level. Sears is still trying to build a social network of its own customers and Walmart tried and abandoned a similar effort, neither attempt bodes well for its success. Facebook really owns this space, but look for small, focused sites to create communities of like-minded users, says Okamura. 9. International. â€Å"There’s been an accelerating trend in international or cross border e commerce, of small niche online retailers are now doing 10-20% of their sales outside of their own country,† says Okamura. Look to online shops like SousVide Supreme that sells specialized cooking equipment and StyleTrek. com, a community built to launch up and coming international designers as models. Other big name retailers like Zara and Top Shop are building out their online business to reach U. S. shoppers, even as the store base grows more slowly. 10. Deal aggregators. Of course there are always deal sites, like Dealnews, ConsumerSearch, FatWallet and Brad’s Deals that are cutting through the din of so many sites and sales to bring consumers only the information they’re interested in. (Forbes, 2012).